• Job ID:

  3147

• Job Title:

  Lead AWS Connect Engineer

• Location:

  Remote

• Duration:

  6 Months + Extension  

• Hourly Rate:

  Depending on Experience (DOE)

• Work Authorization:

  US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, L2-EAD, GC-EAD

• Client:

  To Be Discussed Later

• Employment Type:

  W-2, 1099, C2C

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Role: Lead AWS Connect Engineer
Bill Rate: $80/hour C2C
Location: Remote
Duration: 12+ months/ long-term
Interview Criteria: F2F
Direct Client Requirement

Job Description:
Lead the end to end technical delivery of contact center modernization projects using AWS Connect.
Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.
Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.
Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.
Ensure high availability scalability and security of the contact center infrastructure Conduct code reviews, enforce best practices, and mentor junior developers.
Troubleshoot and resolve technical issues across the contact center ecosystem Stay current with AWS innovations and recommend improvements to enhance customer experience.

Required Qualifications:
Bachelor’s degree in computer science, Engineering, or related field 6 plus years of experience in software development and cloud technologies.
2 plus years of hands on experience with Amazon Connect and AWS services Strong understanding of contact center technologies including IVR CTI call routing, and real time analytics.
Experience with RESTful APIs microservices, and serverless architecture.
Proficiency in programming languages such as Python Node.js or Java Excellent problem solving, communication, and leadership skills.
Preferred Qualifications AWS Certified Developer or Solutions Architect. Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.
Familiarity with DevOps tools and CI and CD pipelines. Exposure to AI and ML capabilities for enhancing customer interactions.

NOTE: Thank you for visiting our jobs page. Please submit your application using the Apply Now link. Our recruitment team is currently reviewing all applications thoroughly. We will be in touch with candidates who are shortlisted for the next stage of the interview process.

Valiant Technologies LLC
166 Geary St
San Francisco, CA 94108
Phone: (415) 935-9966
srinivasa.kandi@valianttec.com

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